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CUSTOMER SERVICES

RETURNS AND EXCHANGES

REQUEST FOR THE GENERAL RETURNED OR EXCHANGED ITEMS

DEFECTED ITEMS

NON-DEFECTED GENERAL ITEMS

GOODS NOT PURCHASED FROM OUR WEBSITE

FINAL SALES

FAULTY ITEMS

NONRETURNABLE/ NONREFUNDABLE

*BESKOPE/ PRE-ORDERS/ MADE TO ORDER ITEMS

CERTAIN SITUATIONS WHERE ONLY PARTIAL REFUNDS ARE GRANTED ( IF APPLICABLE)

HOW TO RETURN OR EXCHANGE AN ITEM?

RETURN PROCESS

REFUND PROCESS

REFUND DELIVERY CHARGES

ITEMS THAT CAN NOT BE RETURNED

RETURN AN ITEM THAT PURCHASED ONLINE TO A STORE

WILL I RECEIVE A FULL REFUND?

SIZE GUIDES

NEED HELP WITH SIZING?

FINGER SIZE

INTERNATIONAL RING SIZE CONVERSION CHART

BRA SIZE CHART

WOMEN'S UNDERWEAR SIZE GUIDE

WOMEN'S BELT SIZE GUIDE

WOMEN'S FOOTWEAR SIZE GUIDE

MEN'S FOOTWEAR SIZE GUIDE

MEN'S BELT SIZE GUIDE

NEED MORE INFORMATION?

FASHION CARE TIPS

Glossary A-Z

DO AND DON'T

FABRIC CARE TIPS

LEATHER CARE TIPS

SILK

JEANS

CASHMERE

COTTON

VELVET

VISCOSE AND RAYON

LEATHER JACKET

POLYESTER

SWIMWEAR

DOWN COATS, VESTS, AND BLANKETS

DELICATE LINGERIE

WORKOUT CLOTHES/SHOES

WOOL COATS, SWEATERS, AND PANTS

SEAMLESS CLOTHING

BONUS TIPS AND TRICKS!

UNDERWEAR

DELICATE LAUNDRY TIPS

COAT CARE

MACHINE WASHABLE

DRY CLEAN ONLY

LEATHER OR SUEDE

STAIN GUIDE

SHOES CARE TIPS

SHOES TREES

DRESS SHOES

LEATHER SHOES

SUEDE SHOES

FINE JEWELRY CARE

GENERAL GUIDELINES

CLEANING NOTES

BASIC CARE

GOLD JEWELRY CARE

SILVER JELWERY CARE

PEARLS JEWELRY CARE

CRYSTAL JEWELRY CARE

SOLF GEMSTONES

CARING FOR YOUR LINENS

GENERAL CARE

BED LINEN

TABLE LINEN

TOWELS

REMOVING STAINS

DRYING

IRONING

STORING LINENS

GLOSSARY

SAFETY TIPS

OIL BURNER & CANDLE SAFETY

FASHION LENSES FAQs

QUICK HELPS

ABOUT US

STORE LOCATIONS

CONTACT US

MY ACCOUNT

REGISTER

LOGIN

SHOPPING BAG

ORDER HISTORY

ORDERS & PAYMENTS

HOW TO MAKE AN ONLINE ORDER

PROMO CODES AND HOW TO USE THEM

ORDER HISTORY

CANCELLATIONS & MODIFICATIONS

MISSING ITEMS

OUT OF STOCK

PRE-ORDER & BACK ORDER

SALE AND DISCOUNTED MERCHANDISE

WHY HAS MY ORDER BEEN REFUNDED?

SHIPPING & HANDLING

VERIFICATION

PROCESSING TIME

PACKAGING

SHIPPING SERVICES

SHIPPING COSTS

INTERNATIONAL SHIPPING

COUNTRY WE MAY NOT SHIP TO

P.O BOX AND APO/FPO ADDRESSES

MULTIPLE ADDRESSES

TRACK YOUR ORDER

DELIVERY TIME

RECEIVING

UNCLAIMED PACKAGES

TERMS & CONDITIONS

TERMS OF SERVICE

PRIVACY STATEMENT

PRICING DISCLAIMER

CANCELLATIONS AND MODIFICATIONS

RETURN POLICY

SPECIAL SERVICES

MADE TO ORDER

WHAT IS MTO

BRANDS

SHOES

DRESSES

CANCEL MTO ORDER

WHEN TO PAY FOR MTO

ORDER MTO ITEMS TOGETHER WITH CURRENT COLLECTION ITEMS

NON-RETURNABLE

MTO AFTERCARE

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