The customer has to contact us to get a return authorization (return address) or exchange authorization within 30 days upon receipt or 7 days of delivery, if you want to return/exchange your purchase.
- Refuse shipment is not eligible for any refund.
Items received unused (without the smell of perfume, body odor or soiled by makeup), unwashed, with all tags still attached, not in damaged or worn condition (only when the items which are defective or damaged upon receipt)...Please be careful when trying on your items. Any items that are damaged by wear and tear or misuse will not be issued a refund.
Items received must be in original packaging.
Do not send your purchase back to the manufacturer.
Note: For Special orders (made to order, pre-order, customized), Swimwear, Sleepwear, Underwear & Bodysuit, Gift card, Special orders, Sale, Clearance,... if there is no quality problem, we do not offer return & exchange service.